Policies

PLACING YOUR CATERING ORDER

1. Look through the menu and determine what you would like or you can call for assistance.
2. Book your room/venue.
3. Submit your order and be sure that you get a confirmation. We will take care of the rest.

LAST MINUTE ORDERS:

Sometimes your boss surprises you with a last minute order. Let us help you figure it out. Call 925.368.8717 and we can work together to make this last minute event a success.

CATERING AND EVENTS GUIDELINES LEAD TIME

Catering orders should be placed as far ahead as possible with a minimum of 24 hours in advance for cold catering and 48 hours for hot catering. Requests received under the minimum guidelines will be delivered at our earliest time slot available. Please note that items ordered under the minimum time frame may be subject to menu changes based on availability.

PICK-UPS

In the interest of the environment and cost containment, we request that all equipment and supplies delivered to meetings be left in the room. Please call 925.368.8717 to notify us of any equipment that has been moved to another location. If we are unable to pick up the items at the new location, we ask that you place all catering equipment in the coffee station nearest you. Equipment that is not returned may be charged to you.

ADDITIONAL SERVICES

We are happy to provide you with any additional services you may need. Wait-staff, balloons, flower arrangements, decorations, custom linens china and entertainment! All can be arranged for your gathering. Please call for more information.

MINIMUM ORDER, DELIVERY AND CANCELLATION POLICY

Orders canceled with less than 24 hour notice will be fully charged if those items are already in production. There may be additional charges for delivery and after hours services. Please contact our team for specifics.